Retail logistics service quality: a cross-cultural survey on customer...
AbstractPurpose - The aim of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and to determine which dimensions of logistics service...
View ArticleThe Emerging Food Retail Structure of Vietnam: Phases of Expansion in a...
AbstractPurpose - To trace the modernisation of the retail structure of Vietnam from a closed market to one that is increasingly open to retail TNC entry and associated Western retail formats....
View ArticleMalaysian Hypermarket Retailing Development and Expansion
AbstractPurpose - The hypermarket industry in Malaysia has created a huge momentum for modern retailing concepts. The industry has been developing impressively, and the word hypermarket seems in need...
View ArticleWhy include royalties in distribution contracts? Evidence from France
AbstractPurpose - The purpose of this paper is to understand the presence of royalties in a number of retail contracts, recognising that some distribution networks do not use this monetary provision....
View ArticleIn-store shopping experience in China and France: The impact of habituation...
AbstractPurpose - The purpose of this paper is to examine the hypotheses about whether the effects of consumer enjoyment shopping experience, derived from seven aspects of recreational shopping (i.e....
View ArticleOnline retailer reputation and consumer response: Examining cross cultural...
AbstractPurpose - The purpose of this study is to investigate cross cultural differences in the impact of online retailer reputation and retail quality on consumers’ emotional and cognitive (i.e....
View ArticleAn exploratory analysis of social commonalities and subjective discounts
AbstractPurpose - This article illustrates how social commonalities between employees and their customers often result in customers believing that they are entitled to discounts in retail settings....
View ArticleShopping in downtown. The effect of urban environment on service quality...
AbstractPurpose - This study analyzes the influence of three selected physical components of the urban environment - physical design, space layout and functionality and store external appearance - on...
View ArticleInternational Journal of Retail and Distribution Management Editorial Volume...
AbstractNot available.
View ArticleThe influence of visual packaging design on perceived food product quality,...
AbstractPurpose - Although the increase in point-of-purchase decisions heightens the communication potential of food product packaging, empirical research on understanding how visual packaging affects...
View ArticleMeasuring Retail Customer Experience
AbstractPurpose - This study aims at developing a reliable and valid measure of retail customer experience.Design/methodology/approach - Scientific scale development process has been followed. Survey...
View ArticleFashion Product Display: An Experiment with Mockshop Investigating Colour,...
AbstractPurpose - The purpose of this research was to investigate the effect of three virtual fashion stores using product display methods dominant by colour, visual texture and style coordination on...
View ArticleAn exploration of factors influencing car purchasing decisions
AbstractPurpose - The automobile industry is a key contributor to the GDP in most developed countries. Whilst studies have mainly focused on new car markets, this research investigates how consumers’...
View ArticleInternational Journal of Retail and Distribution Management Editorial Volume...
AbstractNot available.
View ArticleThe impact of store flyers on store performance: A format and customer...
AbstractPurpose - The study aims to investigate the impact of store flyer characteristics on store performance for different formats (hypermarket and supermarket) and customer segments (additional and...
View ArticleExploring logistics performance management in supplier/retailer dyads
AbstractPurpose - The first purpose of this study is to explore logistics performance management practices and lessons learned in some supplier/retailer dyads across retail industries. A second purpose...
View ArticleModerating effects of online shopping experience on customer satisfaction and...
AbstractPurpose - Satisfaction and experience are essential ingredients for successful customer retention. This study aims to verify the moderating effect of experience on two types of relationships:...
View ArticleMultiproduct slot allocation heuristic to minimize storage space
AbstractPurpose - Since developing efficient product-location strategies represents a critical issue in Operations Management, due to its impact on warehouses performance in terms of both service level...
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